InChat Privacy Policy
InChat (collectively, "we") recognizes the importance of personal information to you and will do our best to keep your personal information secure and reliable, and we are committed to maintaining your trust in us and protecting your personal information by adhering to the following principles: the principle of uniformity of rights and responsibilities, the principle of clarity of purpose, the principle of opt-in consent, the principle of least use. The principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. We are also committed to protecting your personal information by taking appropriate security measures in accordance with proven security solutions in the industry.
Please read and understand this Privacy Policy carefully before using our products and services.
InChat keeps the user information it collects strictly confidential and has established a robust user information protection system in order to provide each user with a reliable and secure service.
1. Clear and unambiguous
We will try to explain our privacy policy to you in plain language so that you can have a clearer understanding of how we protect and process the information we collect from you.
2. Protection of interests
We will take adequate and reasonable steps to safeguard your privacy interests.
3. Respect for users
We respect the free exercise of the user's right to choose, to be informed, and other rights by allowing you to manage your personal information.
4. Necessary security
We will only collect information that is necessary and use it to provide you with a secure and detailed service.
5. Timely and attentive
We will always listen to your inquiries and answer your questions as soon as possible.
We hope that you will read our Privacy Policy ("Policy") carefully to understand in detail how we collect and use information so that you can better understand our services and better represent your true intentions when choosing whether and what services to use.
Please read this policy carefully before registering or using our services, and by using the services we provide, you agree with what we have stated in this policy.
If you have questions, please contact us.
For better clarification, the following concepts in this policy are referred to.
Personal common device information: Information describing the basic information of personal common devices including hardware serial number, device MAC address, software list, unique device identifier (such as IMEI/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.), etc.
Personal location information: means including whereabouts, precise location information, accommodation information, latitude and longitude, etc.
Personal information means any information recorded electronically or otherwise that, alone or in combination with other information, can identify a specific natural person or reflect the activities of a specific natural person, and we may collect and use your personal information for the following purposes as described in this policy.
Business functions for which personal information is collected and the personal information collected
1.1 Personal information that you voluntarily provide in the course of our provision of products and/or services to you
(1) Register as a InChatApp user
When you register for an account in InChatApp, you will need to provide the following information.
1) Your mobile phone number and SMS verification code: We will send you an SMS verification code based on the mobile phone number you have provided for the purpose of verifying your identity. If you do not provide the SMS verification code you receive, registration will fail and you will not be able to register and continue to use the Products and/or Services.
You are reminded that the mobile phone number you provide will be used as your user account for subsequent use of the InChatApp and as user identification credentials for logging into the Product.
The information you provide above will be licensed to us continuously for the duration of your use of the Service. We will retain your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
(2) Chat
You may be required to authorize microphone access and provide your voice information in order to enable the voice chat feature for you. If you do not provide this information, you may not be able to use our services properly.
If you provide the following additional information, it will help us to provide you with a better experience: album permissions, camera permissions. However, if you do not provide this information, it will not affect the use of the basic features of the Service.
The information you provide above will be licensed to us continuously for the duration of your use of the Service. We will retain your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
(3) Information content posting, viewing, and liking
When you post a Story or comment on someone else's Story, you will need to provide us with the text information you post/send and the images you upload, and we will review the content you provide for legal compliance and use it as evidence in the event of a user complaint report. If you do not wish to provide the above information, you will not be able to use the relevant features.
Posting stories and changing avatars requires you to authorize album permissions. If you do not provide this information, you may not be able to use our services properly.
The information you provide above will be licensed to us continuously for the duration of your use of the Service. We will retain your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
1.2 Personal information that we actively collect in the course of providing products and/or services to you
To protect the security of your account and to provide you with better service, we collect and use the following information generated in the course of your use of InChatApp and/or the Services, subject to laws and regulations.
1.2.1 Equipment information
In order to make the necessary adaptations between InChatApp and your mobile device, provide you with a safe and trusted product and usage environment, and guarantee the safe operation of InChat App, when you use InChatApp, according to the specific permissions you grant in the software installation and usage, we will collect information related to the device you are using (such as device model, operating system version, device configuration, MAC address, IP address, device identification, device network information, device environment, software list, and other hardware and software characteristics). This information is collected to help us carry out bug analysis, anti-cheating, anti-hacking and other security protection work, to protect your normal use of the product and/or service, to improve and optimize our product experience, and to protect the security of your account. At the same time, unless otherwise expressly agreed in this policy, we will not provide your device information to any third party, but we cannot guarantee that other third parties will not obtain your device information through other means and combine your device information with other information to identify you personally, and you shall claim compensation from such third party for any loss caused by this. The above device information is the basis of information collected for the provision of the Services, and if you do not want the above device information to be collected by us, we may not be able to provide the Services to you properly.
1.2.2 Logging information
When you use InChat products and/or services, we may collect web log information about you, including app crashes, system activity information, device networking, browsing history, click history, software usage history and IP address information. We collect this information in order to better maintain security and optimize our products and/or services to provide you with a better experience. The above log information is the basis of the information collected to provide the Services.
If you do not wish to have such log information collected by us, we may not be able to provide you with our normal services.
1.2.3 Consumption record information
When you use the third party payment function provided by this product for top-up and consumption, we will collect and store your top-up and consumption record information, order information and reconciliation information for confirming your payment instructions and helping you to complete the payment, and such information will also serve as the proof of your top-up and consumption.
1.2.4 Clipboard information
When you use InChat products and/or services, we use the clipboard function on your device and read the contents of the clipboard in order to: actively obtain the verification code and invitation code; and write the link or share code generated by sharing a specific activity to the clipboard, you will be able to automatically jump to the corresponding activity content when you open the InChatApp, so that you can easily browse the activity information.
Cookie
To ensure that the website works properly, to make your visit easier, and to suggest content that may be of interest to you, we may store small data files called cookies on your computer or mobile device. cookies typically contain an identifier, the site name, and some numbers and characters. You can clear the data accordingly in your browser.
Other technologies
In addition to cookies, we may use other similar technologies on our website. The member SMS notifications or InChat Little Helpers site notifications we send you may contain a link to an address that links to content on our site, and if you click on that link, we track that click to help us understand your product or service preferences so that we can proactively improve our customer service experience. If you do not want your activity tracked in this way, you may unsubscribe from our mailing list at any time.
SDK Technology
The SDK technology is provided by a third party organization with whom we work and we are only aware of the permissions they require to obtain authorization. The third party will need to collect your information and we will not have access to your information unless the third party explicitly discloses to us the sensitive information to be collected.
Refusal by a third party organization to provide information will only prevent you from using the features that are enabled by the technology provided by the third party organization, but will not affect your ability to use other features of InChat .
In order to protect the security of your information, we will strictly comply with the technical measures and operational procedures required by laws, regulations and other normative documents to protect the secrecy of your information, while.
1. We have taken reasonable and practicable security measures in line with common industry solutions to protect the security of the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of personal information. We use encryption technology to enhance the security of personal information; we use trusted protection mechanisms to prevent malicious attacks on personal information; we have established strict internal control systems and sound and adequate management processes; we deploy access control mechanisms and make every effort to ensure that only authorized personnel have access to personal information; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of We will organize security and privacy training courses to enhance our staff's awareness of the importance of protecting personal information.
2. We have an industry-advanced data security management system that is data-centric and revolves around the data lifecycle, enhancing the security of the entire system in multiple dimensions from organizational construction, system design, personnel management, and product technology.
3. We will take reasonably practicable steps to avoid collecting irrelevant personal information. We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless an extended retention period is required or permitted by law.
4. The Internet is not an absolutely secure environment, and we strongly recommend that you do not send personal information using communication methods other than those recommended by InChat. You can connect and share with each other through our Services. When you create a communication, transaction or share through our Services, you can independently choose who to communicate, transact or share with as a third party who can see information related to your transaction content, contact information, communication information or sharing content.
If you discover that your personal information, especially your account or password, has been compromised, please contact InChat Customer Service immediately so that we can take appropriate action in response to your request.
Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive personal information about you or others, such as pictures you choose to upload containing personal information when posting a dynamic message or in a public forum such as a group chat or circle. Please consider more carefully whether to share or even publicly share relevant information when using our services.
We will update and disclose the contents of the reports on security risks and personal information security impact assessment in accordance with the requirements of laws and regulations.
The Internet environment is not 100% secure and we will endeavour to ensure or warrant the security of any information you send to us. We will be liable for any breach of our physical, technical or managerial safeguards that results in unauthorized access, public disclosure, alteration or destruction of information, resulting in damage to your legal rights.
After the unfortunate occurrence of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation of the security incident and the possible impact, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, the remedial measures for you, etc. We will promptly inform you of the event-related situation by way of push notification and take reasonable and effective ways to send announcements.
We will also proactively report on the handling of personal information security incidents as required by the regulator.
Personal Information Inquiry
You have the right to access your personal information, subject to the exceptions provided by law and regulation. You can access your personal information yourself by.
Account Information - If you wish to access or edit personal information in your account, set privacy and permissions, set message alerts and chat, change your tied mobile number and password, close your account, etc.
Profile - if you wish to access or edit your nickname, avatar and other information in your profile
If you are unable to access such personal information through the above path, you may contact us at any time through InChat Customer Service. We will respond to your request for access within 15 days.
For other personal information generated in the course of your use of our products or services, we will provide it to you in accordance with the relevant arrangements.
You can request a copy of your personal information by contacting InChat Customer Service.
Correction of personal information
If you discover an error in the personal information we process about you, you have the right to ask us to correct or supplement it. You may request corrections or additions in the manner set out in this section under "Personal Information Inquiries".
Personal Information Deletion
You may delete some of your personal information in the manner specified in this section "Personal Information Inquiry".
You may make a request to us to delete personal information in the following cases.
1. If our handling of personal information violates laws and regulations.
2. If we collect and use your personal information without your express consent.
3. If our processing of personal information is in material breach of our agreement with you.
4. if you no longer use our products or services, or if you have voluntarily cancelled your account.
5. If we permanently cease to provide products or services to you.
If we decide to respond to your request for deletion, we will also notify the subjects who have received your personal information from us as soon as possible and request that they delete it promptly, unless otherwise required by law or regulation, or unless these subjects have your independent authorization.
User account cancellation
You can submit your account cancellation request on the "Cancel Account" page (e.g., InChat Mobile App "Settings - Account & Security - Cancel Account").
After you voluntarily cancel your account, we will stop providing you with products or services, delete or anonymize your personal information as required by applicable law.
How we respond to your request above
For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
We will respond within 15 days. If you are not satisfied with our response, you can also initiate a complaint through InChat customer service.
In principle, we do not charge a fee for your reasonable requests, but we will charge a cost fee for repeated requests that exceed reasonable limits, as appropriate. We may refuse requests that are unwarrantedly repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes to current practices), pose a risk to the legal rights of others, or are highly impractical.
The registration and use of this software by minors is prohibited. If we find that we have collected personal information from minors, we will try to delete the relevant data as soon as possible.
Geographical area where personal information is stored
We store user personal information collected and generated within the territory in strict accordance with the laws
Duration of stored information
In general, we will only retain your personal information for the shortest period of time necessary to achieve the purpose, and any personal information beyond that period will be deleted or anonymized for processing. However, we may change the period for which personal information is stored in order to comply with legal requirements in the following cases.
1. In order to comply with the relevant provisions of normative documents such as applicable laws, regulations or policies.
2. For the purpose of complying with the provisions of decisions of administrative organs or similarly authorized organizations, etc., judgments, decisions of judicial organs, awards of arbitral organs or other legal proceedings.
3. We are reasonably certain of the need to comply with relevant regulations such as laws and regulations.
4. for purposes reasonably necessary to enforce the relevant service agreement or this policy, to protect the public interest, to protect the personal and property safety or other legitimate rights and interests of third parties such as our customers, us or our affiliates, other users or employees.
In the event that InChat ceases operations, we will notify you by way of a push notification, website or in-program announcement, and will delete or anonymize your personal information within a reasonable period of time.
Our privacy policy is subject to change. In the event of a change in business functions, a change in the purpose of use, or a change in the contact information of the person in charge of personal information protection, we will revise our privacy policy accordingly.
We will not limit your rights under this Privacy Policy without your express consent. For material changes, we will provide prominent notice (including by means of public notice from us through InChat). You may also review this Privacy Policy periodically to obtain the most current terms.
Material changes within the meaning of this policy include, but are not limited to.
1. Significant changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, and the manner in which personal information is used.
2. A change in the primary recipients of the sharing, transfer or public disclosure of personal information.
3. Significant changes in your rights to participate in the processing of personal information and the manner in which they are exercised.
4. In the event of a change in the department responsible for handling the security of personal information, our contact details and complaint channels.
5. When the personal information security impact assessment report indicates a high risk.
If you choose to continue using our services after being notified, you agree to be bound by the revised policy.
We will also keep an older version of this policy on file for your review, which you can request from us by using the contact information previously mentioned.
If you have questions related to privacy protection, policy implementation or platform operation, please send comments or suggestions to us at InChat [email protected]
We will review the issues involved as soon as possible and respond in a timely manner.
This Privacy Policy is used for all services provided by InChat. However, please be aware that this Privacy Policy does not apply to services provided by other companies or individuals, and that the privacy policies of other companies or individuals apply to such services.
Release date: 30 January 2023